Terms of Service

Effective date: 2026-04-25 Last updated: 2026-04-25

These Terms of Service ("Terms") are a binding agreement between you and Domatia Property Management, LLC, a Wyoming limited liability company doing business as "Domatia" ("Domatia", "we", "us", or "our"). They govern your access to and use of the Domatia website, applications, APIs, and related services (collectively, the "Service").

By creating an account, clicking a button indicating acceptance, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

⚠️ Section 14 contains a binding arbitration agreement and a class-action waiver. Read it carefully — it limits how disputes between you and Domatia can be resolved.

1. What Domatia is — and what it isn't

Domatia is a software platform. Domatia is not a property management company, real estate broker, lender, escrow agent, money transmitter, tenant screening company, credit reporting agency, or law firm. Domatia does not provide legal, tax, financial, real estate, or property management advice. You are solely responsible for your use of the platform and for compliance with all laws applicable to you, your properties, and your relationships with tenants, contractors, and service providers.

Domatia provides software tools that help landlords, property managers, tenants, maintenance providers, and other users manage rental-related information and workflows. We do not own, lease, manage, broker, list, advertise, or operate any real property. We are not a party to any lease, rental agreement, work order, invoice, or other contract you create using the Service.

Any document, template, calculation, suggestion, draft message, or other content the Service generates, displays, or transmits — including any AI-generated text, AI-suggested replies, AI-drafted lease language, or other machine-generated output — is provided for your convenience only and is not legal, tax, financial, accounting, real estate, insurance, lending, screening, credit-reporting, or property-management advice. AI output may be incomplete, inaccurate, outdated, or otherwise unsuitable for your situation. You are solely responsible for reviewing, correcting, and approving any AI-generated or system-generated content before sending, signing, executing, or otherwise relying on it, and for obtaining advice from a qualified professional licensed in your jurisdiction.

2. Eligibility

You may use the Service only if you (a) are at least 18 years old; (b) have the legal capacity to enter into these Terms; (c) are not barred from using the Service under the laws of the United States or any other applicable jurisdiction; and (d) will use the Service in compliance with all laws, regulations, and contractual obligations that apply to you and your activities.

3. Your account

You must provide accurate, current, and complete information when you create an account, and keep that information up to date. You are responsible for safeguarding your credentials and for all activity that occurs through your account. Notify us promptly at legal@thedomatia.com of any unauthorized use. We may suspend or terminate any account that we reasonably believe is being used in violation of these Terms or applicable law.

If you create or use the Service on behalf of a business or other organization, you represent and warrant that you are authorized to bind that organization to these Terms, and "you" includes that organization.

4. Roles within the Service

The Service supports multiple user roles, including landlord/owner, tenant/resident, maintenance provider, and partner/referrer. Some functionality is available only to specific roles. Each user is solely responsible for their own conduct, content, and compliance, regardless of role.

If you are a landlord or property manager using the Service, you are the principal in any relationship with your tenants, contractors, and service providers, and you are solely responsible for the legality and accuracy of any document, communication, lease, notice, fee, charge, or instruction you create, send, or collect through the Service. Domatia is your tool, not your agent.

5. Content you create or upload ("Your Content")

You retain ownership of all content you submit, post, or display through the Service ("Your Content"), including property data, lease terms, rent amounts, fees, photos, messages, maintenance descriptions, and uploaded documents.

You grant Domatia a worldwide, non-exclusive, royalty-free license to host, store, transmit, reproduce, modify (for formatting and display), distribute, and create derivative works of Your Content solely as necessary to operate, provide, secure, and improve the Service, to comply with law, and to enforce these Terms. You also grant the same license to other users of the Service to the extent necessary for them to receive Your Content as you intend (for example, a tenant receiving a maintenance update from you).

You represent and warrant that (a) you own or have all necessary rights to Your Content; (b) Your Content and your use of the Service do not and will not infringe, misappropriate, or violate any third party's intellectual property, privacy, publicity, or other rights, or any law; and (c) Your Content is accurate and not misleading.

6. Acceptable use

You agree that you will not, and will not permit any third party to, use the Service to:

violate any law, regulation, court order, or contractual obligation, including without limitation fair housing, anti-discrimination, debt-collection, telemarketing (TCPA), email-marketing (CAN-SPAM), tenant-screening (FCRA), credit-reporting, money-transmission, consumer-protection, privacy, or landlord-tenant laws;
post, send, generate, or distribute any listing, advertisement, message, or notice that discriminates on the basis of race, color, national origin, religion, sex, familial status, disability, source of income, or any other protected category, or that violates the federal Fair Housing Act or any state or local fair housing law;
send any text message or other electronic communication to any person who has not given valid prior consent, or outside hours permitted by law;
send any commercial email message that does not comply with CAN-SPAM, including by lacking a functioning unsubscribe link or accurate sender identification;
collect, use, or share any consumer credit information, background check, eviction record, or similar data without all required disclosures, written authorizations, and adverse-action procedures under the federal Fair Credit Reporting Act and applicable state law;
charge, collect, or attempt to collect any fee, deposit, late charge, interest, surcharge, or other amount that exceeds any applicable cap or that violates any law applicable to you, your tenant, or your property;
generate, deliver, or rely on any document the Service produces (including any lease, addendum, notice to vacate, demand, or eviction-related notice) without independent legal review by a licensed attorney in the relevant jurisdiction;
use the Service to draft, generate, deliver, post, or serve any eviction notice, Notice to Quit, Notice to Vacate, Pay or Quit, Cure or Quit, Unlawful Detainer complaint, or any other pre-eviction or eviction-related legal process. Domatia does not provide legal forms for eviction. Eviction in every state has strict statutory form, content, service, and timing requirements that vary by jurisdiction and that change frequently; you must consult a licensed attorney in the relevant jurisdiction and use forms approved by the applicable court;
impersonate any person or entity, or misrepresent your relationship to any person, property, or entity;
attempt to access any account, data, or system without authorization, including by reverse-engineering, scraping, or circumventing access controls or rate limits;
introduce malware, run a denial-of-service attack, or otherwise interfere with the Service or other users; or
use the Service in any way that subjects Domatia to any regulatory, licensing, or registration obligation we have not voluntarily assumed.

We may, but are not required to, monitor, review, remove, or refuse to transmit any content or activity we believe in our sole discretion violates these Terms or applicable law.

7. Tenant invites, communications, and consent

If you invite, message, call, or text another person through the Service — including a tenant, prospective tenant, contractor, partner, or service provider — you represent and warrant that (a) you have a current, established business relationship with that person or have otherwise obtained any consent required by law for the communication; (b) the contact information you provide is accurate and current; and (c) you are responsible for the content and timing of the communication. You will not use the Service to contact any person at a time of day prohibited by law (including 9:00 p.m. to 8:00 a.m. recipient local time for SMS/MMS in the United States).

You authorize Domatia to send communications about the Service to you at the email address and phone number you provide, including transactional notices, billing notices, security alerts, and product updates. You may opt out of non-essential communications at any time through your account settings or, for SMS, by replying STOP.

8. Payments processed through the Service

Payments through the Service (including rent collection and platform subscription fees) are processed by third-party payment processors, including Stripe, Inc. and its affiliates. Domatia does not hold or transmit funds. When a tenant pays rent or a fee through the Service, the funds flow directly from the payer through the payment processor to the connected account of the recipient (typically the landlord or service provider). Your use of any payment processor is subject to that processor's terms of service.

You are responsible for any taxes, processing fees, chargebacks, refunds, returns, NSF fees, and disputes related to your transactions, and for any reporting (including IRS Form 1099-K) generated by the payment processor.

Security deposits. Domatia does not hold, escrow, pool, commingle, or take custody of security deposits, last-month rent, pet deposits, or any other tenant funds. If a security deposit is collected through the Service, the funds are routed directly from the tenant through the payment processor to the landlord's connected payout account. State and local law may require landlords to (i) hold security deposits in a separate trust or escrow account, (ii) provide written notice of where the deposit is held, (iii) pay interest on the deposit, (iv) provide annual or move-out itemizations, and (v) refund the deposit within a statutory window. Domatia does not perform any of these functions, does not act as escrow agent, and is not responsible for the landlord's compliance with deposit-handling law. Landlords are solely responsible for compliance.

Not a consumer reporting agency / no FCRA-covered services. Domatia is not a consumer reporting agency as defined by the federal Fair Credit Reporting Act, 15 U.S.C. § 1681a(f). Domatia does not generate consumer reports, does not perform tenant background, criminal, eviction-history, or credit checks, and does not furnish trade-line, payment-history, or other consumer-credit data to any consumer reporting agency. If Domatia introduces optional third-party tenant-screening, credit-reporting, or rent-reporting features in the future, those features will be governed by separate FCRA-compliant disclosures, written authorizations, and adverse-action procedures that you must review and accept before use; nothing in these Terms by itself authorizes Domatia or any third party to obtain a consumer report about you or to furnish information about you to a consumer reporting agency.

9. Subscription, billing, auto-renewal, and refunds

If you purchase a paid subscription to the Service:

Clear pre-checkout disclosure. The subscription price, billing frequency (monthly or annual), any introductory or promotional rate, the date the first charge will occur, and the renewal terms are clearly disclosed on the checkout screen before you complete the purchase. By completing checkout you authorize Domatia (through Stripe) to charge your payment method the disclosed amount on a recurring basis until you cancel.
Automatic renewal. Your subscription will automatically renew at the end of each billing cycle (monthly or annual, as you selected) at the then-current rate, charged to the payment method on file, unless you cancel before the renewal date. We may change subscription pricing on at least thirty (30) days' written notice (and any longer period required by your state's auto-renewal law); price changes take effect at your next renewal.
How to cancel. You may cancel at any time from your account billing settings, or by emailing legal@thedomatia.com. Cancellation takes effect at the end of the then-current billing period, and you will retain access until that date. After 14 days, no pro-rata or mid-cycle refunds are provided except where required by law.
14-day money-back guarantee. We offer a 14-day money-back guarantee on the first paid subscription term only: if you cancel within 14 days of your first paid charge and request a refund at legal@thedomatia.com, we will refund that charge. The guarantee does not apply to renewals or to subsequent paid plans.
Failed payments and non-payment. All fees are non-refundable except as expressly stated in these Terms or required by law. We may retry failed charges and may suspend or terminate access for non-payment.
Chargebacks — required informal resolution. If you have a billing concern, you agree to first contact us in writing at legal@thedomatia.com and give us thirty (30) days to investigate and cure before initiating a chargeback or payment dispute with your card issuer or bank. Initiating a chargeback without first attempting resolution is a breach of these Terms and may result in suspension or termination of your account.

10. Third-party services

The Service integrates with third-party services that you may choose to use, including Stripe (payments), SendGrid (email), Twilio (SMS), Google (sign-in, identity), DocuSeal (e-signature), and others. We are not responsible for the acts, omissions, content, or policies of any third party. Your use of any third-party service is subject to that third party's terms.

11. Termination, data retention, and deletion

You may stop using the Service and close your account at any time. We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms or applicable law, or if continued provision of the Service would expose us to legal or operational risk.

On termination, your right to use the Service ends immediately. Sections of these Terms that by their nature should survive termination — including Sections 1, 5, 6, 8, 9 (with respect to amounts owed), 12, 13, 14, 15, and 16 — will survive.

Data retention and deletion. Our retention and deletion practices are described in the Privacy Policy. You can request deletion of your account and personal information at any time using the self-service privacy request flow at /privacy/request or by contacting us as described there. Some information may be retained where required or permitted by law (for example, transaction records, tax-reporting data, and information necessary to resolve disputes or enforce these Terms).

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOMATIA DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

DOMATIA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR COMPLIANT WITH ANY PARTICULAR LEGAL REQUIREMENT, AND DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR LEGALITY OF ANY DOCUMENT, CALCULATION, OR OUTPUT THE SERVICE PRODUCES (INCLUDING ANY LEASE, NOTICE, ADDENDUM, FEE CALCULATION, OR AI-GENERATED CONTENT).

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the foregoing exclusions apply to the maximum extent permitted by law.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOMATIA, ITS AFFILIATES, AND ITS AND THEIR OFFICERS, MEMBERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR USE, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STATUTE, OR OTHERWISE).

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) AND (B) THE FEES YOU ACTUALLY PAID TO DOMATIA FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limitations are essential elements of the bargain between you and Domatia, and apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions our liability is limited to the maximum extent permitted by law.

14. Binding arbitration and class-action waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND DOMATIA TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, AND IT WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

(a) Informal resolution first. Before initiating arbitration, you and Domatia agree to first attempt to resolve any dispute informally for at least thirty (30) days by sending a written description of the dispute, the relief sought, and your contact information to the other party (to legal@thedomatia.com for Domatia). Neither party may commence arbitration until this 30-day informal-resolution period has expired without resolution.

(a-1) Acceptance through invitation. If you accept these Terms by accepting an invitation from a landlord, property manager, or service provider — for example, by clicking an emailed or texted invite link and creating a tenant or service-provider account — your acceptance of these Terms (including this Section 14, the agreement to arbitrate, the class-action waiver, and the jury-trial waiver) is recorded in our system with timestamp, IP address, and user-agent metadata, and is binding on you to the same extent as if you had signed up directly through our website.

(b) Agreement to arbitrate. Any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or the relationship between you and Domatia — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory — that is not resolved informally will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules then in effect (consumer rules apply when applicable).

(c) Arbitrator and procedure. The arbitration will be conducted by a single arbitrator and seated in Wyoming, or by remote/video proceeding. The arbitrator may award the same individual relief that a court could award in an individual action and must follow these Terms and applicable law. Judgment on the award may be entered in any court of competent jurisdiction.

(d) Class-action waiver. YOU AND DOMATIA AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, MASS, OR PRIVATE-ATTORNEY-GENERAL PROCEEDING. The arbitrator may not consolidate claims or preside over any form of representative proceeding. If this paragraph is found unenforceable as to any claim, that claim must be brought in a court of competent jurisdiction and the rest of this Section 14 will continue to apply.

(e) Exceptions. Either party may (i) bring an individual action in small-claims court for any dispute within that court's jurisdiction; (ii) seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property or confidential information; and (iii) opt out of this arbitration agreement by sending written notice to legal@thedomatia.com within 30 days of first accepting these Terms.

(f) Governing rules. This Section 14 is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq.

(g) JURY TRIAL WAIVER. YOU AND DOMATIA EACH WAIVE ANY RIGHT TO A TRIAL BY JURY OF ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.

15. Indemnification

You will defend, indemnify, and hold harmless Domatia and its affiliates and their respective officers, members, employees, and agents from and against any and all claims, demands, suits, proceedings, damages, losses, fines, penalties, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) Your Content; (b) your use of or inability to use the Service; (c) your breach of these Terms or any representation or warranty herein; (d) your violation of any law or any third-party right (including any tenant's, contractor's, or service provider's rights); (e) any lease, addendum, notice, fee, communication, or other document you create, send, or rely on through the Service; and (f) any tax, interest, or penalty assessed against Domatia as a result of your activity on the Service.

16. Governing law and venue

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws principles, and by applicable U.S. federal law. Subject to Section 14 (arbitration), any action that is not subject to arbitration will be brought exclusively in the state or federal courts located in Wyoming, and you and Domatia each consent to the personal jurisdiction and venue of those courts.

17. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will provide reasonable notice (for example by email or in-product notice) and, where required, will request your renewed acceptance. The "Effective date" at the top of these Terms reflects the most recent material change. Your continued use of the Service after the effective date of an update constitutes your acceptance of the updated Terms.

18. Miscellaneous

These Terms (together with the Privacy Policy and any order form, billing terms, or addendum incorporated by reference) are the entire agreement between you and Domatia about the Service. If any provision is unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our written consent; we may assign them without restriction. There are no third-party beneficiaries.

19. Contact

If you have questions about these Terms, contact us at legal@thedomatia.com or by mail at:

Domatia Property Management, LLC 30 N Gould St Ste R, Sheridan, WY 82801

Version 2026-04-25. Maintained at /legal/terms. Bumping the version triggers re-acceptance for existing users.